权力感对拟人化产品购买意愿的影响

王艳芝 卢宏亮

心理科学 ›› 2019, Vol. 42 ›› Issue (3) : 660-666.

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心理科学 ›› 2019, Vol. 42 ›› Issue (3) : 660-666.
社会、人格与管理

权力感对拟人化产品购买意愿的影响

  • 王艳芝1,卢宏亮2
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The Impact of Power on Purchase Intention of Anthropomorphic Products

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摘要

从信息加工流畅性视角切入,探讨消费者权力感对不同类型拟人化产品购买意愿的影响及其作用机理。168名本科生参与分组实验。结果表明,对于高权力感的人来说,与热情型拟人化产品相比,他们对能力型拟人化产品的购买意愿更高;对于低权力感的人来说,与能力型拟人化产品相比,他们对热情型拟人化产品的购买意愿更高。信息加工流畅性在权力感与拟人化类型交互影响拟人化产品购买意愿关系中起完全中介作用。

Abstract

Anthropomorphism is a brand strategy often adopted by enterprises. Anthropomorphism can bring positive effects, such as alleviating the psychological pressure of consumers in contact with brand(汪涛, 谢志鹏, 周玲, 周南, 2014), increasing brand trust (Visser et al., 2016), reducing the perception of risk (Hassanein & Head, 2006) and so on. But inappropriate anthropomorphism can also bring negative effects (Puzakova et al., 2013; 刘笛, 王海忠, 2017). Therefore, it is necessary to examine the implementation strategy of brand Anthropomorphism. Although some scholars have made a useful discussion on the anthropomorphism of brand based on the needs of consumer social belonging (陈增祥, 杨光玉, 2017) or product type (谢志鹏, 2014), few studies have paid attention to the influence of consumer information processing fluency. One of the reasons for anthropomorphic is that it can make people's cognitive processing more fluent(Epley, Waytz, & Cacioppo, 2007), so it is necessary to discuss anthropomorphic implementation from the perspective of information processing fluency. Based on the theory of “agentic—communal” orientation of power and the “accessibility—diagnosis” model of attitude, from the perspective of information processing fluency, this study tries to explore whether people with high and low sense of power differ in the purchase intention of different types of anthropomorphic products, and what is the mechanism behind this difference. 168 undergraduate students are recruited to verify the research hypothesis through the group experimental design of 2 (power: high vs. low) 2 (anthropomorphic type: warmth vs. competency). The results show that: (1) Powerful and powerless people have different preferences for anthropomorphic products. (2) For people with a high sense of power, they are more willing to buy the competency anthropomorphic product than the warmth; on the contrary, for people with a low sense of power, they are more willing to buy the warmth anthropomorphic products than the competency. (3) Information processing fluency plays a complete mediating role in the relationship between power and anthropomorphic type interact influence purchase intentions of anthropomorphic products. The research enriches and deepens the existing research on the anthropomorphism by confirming the difference in the purchase preference of the anthropomorphic product by consumers with different sense of power as well as revealing the mechanism behind the difference. The conclusion is also instructive to the anthropomorphism of enterprises.

关键词

权力感 / 品牌拟人化 / “个体—社群”导向理论 / “易达—诊断”模型 / 信息加工流畅性

Key words

power / anthropomorphism / “agentic—communal” orientation theory / “accessibility—diagnosis” model / information processing fluency

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王艳芝 卢宏亮. 权力感对拟人化产品购买意愿的影响[J]. 心理科学. 2019, 42(3): 660-666
The Impact of Power on Purchase Intention of Anthropomorphic Products[J]. Journal of Psychological Science. 2019, 42(3): 660-666

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