Abstract:

Virtual teams are groups of geographically or organizationally dispersed co-workers that are assembled using a combination of telecommunications and information technologies to accomplish an organizational task. The characteristics of virtual teams have computer communication significantly more than face to face communication; team members are geographically and/or organizationally dispersed; members have a common goal and engage in interdependent works. And the three characteristics were used as the standards that we designed and constructed virtual team in experiment. Effective operation of the team depends on mutual trust among members, especially in virtual teams. The characteristics of trust development in virtual teams were discussed using scenario simulation approach. and the trust were dividided into six factors to reveal the characteristics of virtual teams trust development over stages by examining the relationships of the six factors in all stages. Scenario simulation approach was used to examine the virtual team trust development. Student teams are frequently used target users for researchers to test or evaluate techniques and models in the team decision and collaboration research area. we selected a five student teams from a university in which each of the teams aimed to do the same team project over two months. There were six students in a team, each using QQ, MSN and e-mail to communicate with each other. Each team had the same team project to evaluate and redesign a website. Each experimental team has a leader whose responsible are organizing discussion, urging members to fill out the questionnaire and keeping records of communication. The team collaboration is controlled in the network environment and team members are not allowed to discuss issues about the task face to face. The discussions were running twice a week, and the experiment was lasted for two months. We conducted three surveys during the two months: After the first online discussion; a month later; at the end of the experiment. At the end of the experiment, we conducted a in-depth interviews on each team, to capture reasons for the differences of individual trust development of each team.

摘要：

本文采用情景模拟实验的方法，以大学生为研究对象，通过模拟现实环境中虚拟团队的工作方式，考察了虚拟团队协作过程中个体信任六个因子（风险、利益、实用价值、影响力、兴趣以及努力程度）的发展。实验历时两个月，共进行三次问卷调查，收集了不同阶段各个团队个体信任六个因子变化发展的数据。本研究运用蜘蛛图和平衡秤模型分析了积极团队和消极团队个体信任发展的差异。研究结果表明，在虚拟团队发展的早期，个人利益和兴趣是影响个体信任的主要因子，随着团队任务的进展，实用价值成为后期主要的影响因素之一；在虚拟团队发展早期，成员间可能会发生较为激烈的人际和任务冲突，并对兴趣和努力等因子产生消极的影响；相对于消极团队，积极团队更专注于团队任务，成员更乐于参与团队协作并提高自身的影响力。