Abstract:

Trust has attracted great attention from researchers in the organizational field. What resulted in or nurtured trust is one of the important issues in this field. Previous researchers focused on the tendency of trustors and the trustworthiness of trustees, and proposed that the general opinions on others and the traits of trustees, i.e., ability, benevolence and integrity, influenced the levels of interpersonal trust. Nowadays researchers paid more attention to contextual factors, the proactivity of trustors and affective or emotional factors, and made significant advantages on swift trust. The positive effects of trust on interpersonal interactions, teams, organizations and the society have obtained agreements among researchers, but when and how trust made these effects is still not really clear. Recent relevant research tries to answer the question from the following perspectives: the mechanical analysis of the relationships between trust and antecedents and that of the relationships between trust and outcomes. Current research on the development of trust has focused on the constructions of theoretical models, and has changed from the rational choice model to the motivated attribution of model (MAM). MAM stresses the attritional processes in the formation of trust and may be an important direction for the research on trust development. The measurement of trust is the basis of empirical research in this field. Researchers developed various questionnaires for trust, but none got widely used. Borrowing form Game theory and its empirical paradigm, some researchers used trust game to manipulate trust and trustworthiness. Moreover, some researchers apply social network analysis in trust research and analyze the reciprocal relationships in the given network. This method considers the effect of relational network on trust, which not only manipulates the trust more accurately, but also sets technical bases for further understanding the effects and mechanisms of trust. Following the above directions, future research should understand the image of trust in relational model, address the macro–level contextual factors as antecedents of trust, test models of trust development and establish the integrated models for the mechanism of trust.

Key words: trust, organization, relational model, trustors, mechanism

摘要：

信任是当前组织领域研究的热点。文章通过对组织中信任研究核心问题的梳理，得出信任研究发展的以下趋势：重视情景因素、信任者主动性和情感因素对信任的影响，重视快速信任、信任发展中的动机化归因过程以及对信任机制的研究，关注社会网络分析与传统信任测量的结合。未来研究在把握上述发展趋势的同时，应在关系模式下理解信任的内涵、关注宏观层面情景因素对信任的影响、开展纵向研究验证信任发展模型以及建立信任机制的整合模型。

关键词: 信任, 组织, 关系模式, 信任者, 机制