Psychological Science ›› 2011, Vol. 34 ›› Issue (6): 1458-1462.

Previous Articles     Next Articles

The Study of the Impact of Trust within Organization on Employee Voice Behavior

  

  • Received:2010-06-28 Revised:2011-09-06 Online:2011-11-20 Published:2011-11-20

组织内信任对员工建言行为的影响研究

段锦云,田晓明   

  1. 苏州大学
  • 通讯作者: 田晓明
  • 基金资助:
    国家自然科学基金青年基金项目;教育部人文社科基金

Abstract: Employee initiative and creativity is increasingly important due to the pursuit of creativitiy in knowledge economy. In academia, the study of extra-role behavior, which includs voice behavior, attracts much attention recently. Voice behavior is a kind of communicaiton behavior which is status-unconstrained, change and improve-oriented. Based on 379 corporation employees in sourthern Jiangsu province, the study explored the impact of trust within organization on voice behavior in the perspective of social exchange. The results showed that, trust in colleague, in direct supervisor and in organizaiton, can facilitate employee voice behavior. Moreover, trust in direct supervisor influenced employee voice behavior partially mediated by trust in organizaiton. The positive relationship between employee voice behavior and one's own task performance was found.

Key words: trust in colleague, trust in direct supervisor, trust in organizaiton, voice behavior, social exchange theory

摘要: 知识经济对创新的追逐对组织员工的自主性及创造性提出了更高的要求。在学术界,包括进谏行为在内的员工角色外行为研究近来备受关注。进谏行为是不囿于身份的,以改善为目的,以变化为导向的言语行为。以社会交换理论为基础,通过对苏南地区379名企业员工的问卷调查,研究探索了组织内信任对进谏行为的影响。结果发现,对同事信任、直接上级信任和组织信任均能促进员工进谏,且对直接上级信任部分地通过对组织信任影响员工进谏。研究还发现,员工进谏行为与其自评的任务绩效存在正相关。

关键词: 同事信任, 领导信任, 组织信任, 进谏行为, 社会交换理论